Customer Service Policy

Reliable

Consistently delivering projects on time and within budget, ensuring dependable service.

Customer-Focused

Prioritizing your needs and working closely with you to achieve your business goals.

Creative

Delivering innovative and unique solutions that stand out and captivate audiences.

Customer Service Policy

This is our commitment to be a trusted and reliable partner and make every interaction with The SBI Solutions a delightful experience.

Every company is there to provide satisfaction. We go one step ahead. We strive to delight our clients. Our main motto is Communication, Respect, and Trust.

The SBI Solutions endeavor transparent communication at all levels with our clients. Once the Service Level Agreement (SLA) has defined, we constantly remind ourselves about that SLA as per our clients.

Code of Conduct

Humanity – Listening to each other with pause and absorb the message – this put our clients at first. Why? That is the reason the clients came to The SBI Solutions. If we can’t listen to the client needs then how can we perform?
Client Needs – A single client can have several issues when they come to The SBI Solutions. Each client’s complain has our revenue attached. If we are not solving; then we are out of business.
Respect – It only comes when communication does not stop regardless any disputes or contradiction.
Trust – with it we are no more. If we are not reliable, the trust is broken instantly. We strive to maintain the trust level at all times.
Information – Client’s information is proprietary. We take smallest data very serious.

Consultation, Feedback, and Complaints

Our primary goal is to meet Service Level Agreements (SLAs) and go one step ahead to delight our clients.

The complaints will happen regardless of any expertise. A human error will happen. A clerical error will happen. No one can ignore that. What we focus on is minimizing human errors by conducting an investigation, an audit, our work footprints, and resolve it.

We do our best to improve our standards of service. If at any time during your interaction with The SBI Solutions you are not delighted with the level of service you experience, please email and submit a detailed summary at support@thesbisolutions.com. You can also call us at our VoIP +1 (832) 460-1100 or our Pakistani based number at +92 322 300 0532. We will acknowledge all written concerns within one business day of receipt followed by a thorough investigation, audit and find out work footprints for the issue. Updates will be discussed with you and then implemented to ensure your delightfulness.

The executive management takes all complaints personal and are personally involved with open two-way communication. We take each complaint serious because executive management’s revenue and bonuses are attached to it.

the-sbi-solutions-Customer-Service-Policy

Our Services

We run all kinds of IT services

CUSTOM WEB APPLICATION DEVELOPMENT

We develop custom web applications tailored to your business needs, ensuring scalability, security, and seamless performance for an exceptional user experience and enhanced efficiency.

App Development

We specialize in custom Flutter app development for iOS and Android, delivering top-notch mobile solutions. Our expert team ensures seamless, high-performance applications tailored to your business needs.

UI/UX Design

At The SBI Solutions, our primary objective is to craft intuitive, efficient, and visually compelling user interfaces. We specialize in delivering customized UI/UX design solutions that seamlessly align with user expectations.

More Services

Convert Your Idea Into Profitable Business

Do you want to have a quick discussion about how you can pave the path for your business? Get in touch with us and turn your contemplation into reality!

how it work

Our Work Process

Consultation

Ideation

UI/ UX

Development

Testing

Launch

Maintenance

Our Technologies